VoIP phone systems are reliable when installed properly, but they still require ongoing support. At Endless Communications, we specialize in telephony troubleshooting in Aliso Viejo. When your calls drop or sound distorted, it’s not just frustrating—it slows down your entire business. That’s why we focus on finding and fixing the root of the problem quickly.

ECHO AND FEEDBACK DURING CALLS

One of the most common issues we deal with is echo. If someone’s voice repeats during a call, it usually points to a hardware issue, often a poorly configured headset or speaker. But it can also be a result of network delay or interference. Our technicians inspect all VoIP hardware to ensure it meets performance standards, then run diagnostics to isolate the problem. We only recommend equipment that works well with the rest of your system and is placed correctly during the installation process.

CALL LAG AND AUDIO DELAYS

Lag happens when there is a delay between what one person says and when the other hears it. This is often caused by limited bandwidth or an unstable connection. We test your network and prioritize VoIP traffic through proper router settings. During installation, we make sure your internet connection can support your system’s volume. Our team understands the signs of bandwidth strain and we know how to create a setup that prevents this from happening.

DROPPED OR MISDIRECTED CALLS

Dropped calls usually signal an issue with the VoIP provider, firewall settings, or network devices. We look at every layer of your system to determine what’s causing the problem. It might be as simple as a firmware update or as complex as a misrouted SIP signal. Because our installations are tailored to your space, we make sure all settings work smoothly from the start.

KEEPING YOUR SYSTEM STABLE

At Endless Communications, our job doesn’t end when we install your system. We continue to support businesses through updates, testing, and ongoing telephony troubleshooting in Aliso Viejo.

Call us at Endless Communications at (949) 390-5870 to talk with us about telephony troubleshooting in Aliso Viejo.